Openings for an GCC Telecom Company
Mon, 07/27/2009 - 02:37 | 
9797
On-site support engineer
Installation and upgrade/patching of Solaris Operating System, Oracle Database, Veritas products and SmartTrust products
Testing of product functionality in accordance with Third-party software principles and SmartTrust product user acceptance test specifications
Configuration and set-up of systems integration with customer GSM environment, customer billing systems, customer care systems and other miscellaneous systems if applicable
Operational support for all issues related to the customers use of the supplied system (software and hardware):
Issues covering configuration (SmartTrust and Third Party Products)
SIM card testing and importing
System administration and housekeeping
Patch testing and installation
Management of trouble tickets with the SmartTrust Support Organization, including log file analysis, trouble ticket investigation and information gathering.
Demonstrations of the solution and functionality to the customer
Management of technical aspects of any change requests
Assistance during on-site training
Engineering support to future SmartTrust sales activities and projects with the customer
The above tasks are supported by SmartTrust Systems Engineer (during project phase) and SmartTrust Support (during commercial operation / Support and
Maintenance phase).
Additional tasks may be required depending on target solution and customer environment. Examples are: Over-The-Air campaign management of SFM file updates and/or DSTK menu downloads, WML development of DSTK menus.
Such tasks will be agreed and managed on a case-by-case basis.
2. Competence and skills requirements
The on-site engineer must fulfil the below listed competence and skills
Requirements:
3 years of relevant experience in complex systems engineering and support
(preferably in international telecommunications or IT products & services environment,
or equivalent technical and troubleshooting experience).
Good knowledge in the below areas:
o Administration and Installation of SmartTrust Delivery Platform and
Device Management products.
o UNIX (Sun Solaris)
o Oracle and SQL
o TCP/IP networking
o Windows NT
Ability to be comfortable in a customer environment
Ability to work independently, taking own initiatives when necessary
Technical education preferably on university degree level
Ability to communicate clearly in written reports and verbal (phone and face-to-face) dialogue with customers and SmartTrust representatives
Fluent in English language both written and verbal
Specification 2008-02-143 External Document number Revision
DS 06:004802 PA1 Author
The on-site engineer should preferably also fulfil the below listed competence and skills requirements
Good knowledge in the below areas:
o GSM mobile communication
o SMS-C protocol skills
o SIM card technology
o Router and firewall technology
o WML development
o XML development
Technical customer training experience
Local language skills (depending on target country for on-site assignment)
Depending on the type of solution to be delivered, specific additional competence and skills requirements may be relevant. In such cases, delta requirements will be agreed and managed on a case-by-case basis.
Only Job aspirants willing to relocate to Oman may please mail their CV’s stating minimum salary expectation & present salary drawn & specifying the post applying for to:
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