my client is a leading Telecom network support and solution vendor MNC having requirement for the person in the location: Gurgaon.
JOB LOCATION: GURGAON
â€¢ To work within well defined system support guidelines.
â€¢ To prioritise faults to meet SLA/WLA.
â€¢ To handle emergencies and if required coordinate with Emergency support
â€¢ To investigate faults/cause related to system/network problems.
â€¢ To participate in internal technical discussions in view to improve overall IN network performance and make recommendations wherever possible.
â€¢ To ensure correct working methodology.
â€¢ To be able to interface with Marketing & Revenue Assurance teams for IN product configurations.
â€¢ To supervise product feasibility studies
â€¢ To guide engineers for prepaid product configurations, fault management and trouble shooting.
Technical Competence Required:
â€¢ Telecommunications knowledge specific to IN e.g. Knowledge of CS1+, CAMEL, SS7 Protocols, IN Nodes involved in an prepaid voice call, SMS.
â€¢ Competence in Unix operating system is essential.
â€¢ Knowledge of Relational databases is essential.
â€¢ Hands on experience on SQL is essential.
â€¢ Understand the interworking of IN nodes with HLR, MSC and third party products.
â€¢ Ability to work on new features independently.
â€¢ Ability to learn the working of new nodes which are added in the network.
â€¢ Ability to independently perform tests in a prepared environment and as per given instructions.
â€¢ Ability to prepare implementation instructions without supervision.
â€¢ Ability to understand the IN product configuration requirements and implement the product configurations.
â€¢ Ability to analyse and provide recommendations to Customer Service Requests and O&M queries of complex nature.
â€¢ Good knowledge of support and supply processes.
ELIGIBILITY: 3 TO 7 yrs experience is mandatory along with BE/BTECH/MCA (Regular).
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